Right of withdrawal

Paddle is your seller

You buy your game from Paddle. Paddle is the merchant of record and so your contracting party for the purchase. That is why withdrawal and refunds follow Paddle's terms:

• Paddle's buyer terms: https://www.paddle.com/legal/buyer-terms
• Paddle's refund policy: https://www.paddle.com/legal/refund-policy

Paddle's terms as they stood at the time of your purchase prevail. Here we sum up what this means for you.

Your right of withdrawal

If you are a consumer in the EU, the European Economic Area or the United Kingdom, you have a statutory right of withdrawal of 14 days from the purchase.

How to withdraw: consumers in the EU can use the withdrawal function in Paddle's customer portal. Paddle's purchase confirmation shows you the way there. You can also contact Paddle through the support link in that email.

When the right of withdrawal ends early

For digital content, the right of withdrawal ends early if you agreed that performance may begin before the 14 days are over and confirmed that you lose your right of withdrawal by doing so.

At Quest for Me this means: before you pay, we ask for this consent and acknowledgement in the order form. We start creating your game right after your payment. From that moment you can no longer withdraw.

The text you agree to is:

"I expressly agree that work on creating and supplying my game begins before the withdrawal period ends. I know that I lose my right of withdrawal once performance begins."

Problems with your game

If your game does not work or the link is missing, write to us first at hello@questfor.me. We will help quickly. If a fault cannot be fixed, contact Paddle. Your statutory rights for defects are not affected.